Privacy Policy

Your privacy is fundamental to how we operate. This policy explains how FollowUpPro collects, uses, and protects your information.

Last updated: April 6, 2026

Data Encryption

AES-256 encryption for all data in transit and at rest.

Transparency

Clear visibility into what data we collect and why.

User Control

You control your data and privacy settings at all times.

GDPR Compliant

Full compliance with international privacy regulations.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and password. If you connect third-party services (Gmail, Outlook, Twilio), we store the necessary OAuth tokens to operate on your behalf.

Usage Data

We collect information about how you use our platform, including features accessed, follow-ups sent, and interaction patterns to improve our services.

Communication Data

To provide automated follow-up services, we process email content, SMS messages, and call data that you configure through the platform.

2. How We Use Your Information

Service Provision

  • • Sending scheduled follow-up emails, SMS, and calls
  • • Managing your leads and contacts
  • • Calendar integration and scheduling
  • • AI-powered message generation
  • • Analytics and usage reporting

Platform Improvement

  • • Understanding usage patterns
  • • Identifying areas for enhancement
  • • Ensuring service reliability
  • • Preventing abuse and fraud

3. Third-Party Services

FollowUpPro integrates with third-party services to provide its functionality. Each integration only accesses data necessary for the specific feature:

Google (Gmail)

We use Google OAuth to send emails on your behalf. We access only the Gmail send scope and do not read your inbox.

Microsoft (Outlook)

We use Microsoft OAuth to send emails via your Outlook account. We access only mail send permissions.

Twilio

We use Twilio to send SMS messages and initiate phone calls as configured in your follow-up schedules.

Stripe

We use Stripe to process subscription payments. We do not store your credit card information — it is handled entirely by Stripe.

4. Data Protection and Security

Secure Storage

All data is stored in encrypted databases (MongoDB Atlas) with restricted access controls.

Encrypted Connections

All API communication uses HTTPS/TLS. OAuth tokens are stored securely and never exposed to the frontend.

Incident Response

We have procedures to handle security incidents and will notify affected users promptly.

5. Your Rights and Choices

Data Rights

  • • Access your personal data
  • • Correct inaccurate information
  • • Delete your account and data
  • • Export your data

Communication Preferences

  • • Opt out of marketing emails
  • • Manage notification settings
  • • Disconnect third-party integrations
  • • Cancel your subscription at any time

6. Data Retention

We retain your data for as long as your account is active. When you delete your account, we remove your personal data within 30 days. Some data may be retained longer for legal compliance or legitimate business purposes (e.g., billing records).

7. Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, please contact us at support@replyclone.io.

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